At NexoFest, we aim to provide a smooth and reliable shopping experience. Please read our return and refund policy carefully.
1. Return Eligibility
- Returns must be requested within 30 days of delivery.
- The product must be unused, in original packaging, and in the same condition as received.
- Damaged or defective items are eligible for a return.
- Products damaged by the buyer are not eligible for a return.
2. Refund Process
- Once the return is approved, refunds are processed within 5–7 business days.
- Refunds will be issued to the original payment method (credit card, PayPal, or other).
- You will receive a confirmation email once the refund is initiated.
3. Shipping Costs
- Return shipping costs are the buyer’s responsibility unless the item was defective or damaged during shipping.
- If shipping was paid for the original order, it is non-refundable unless the product is defective.
4. How to Request a Return
- Contact our support team within 30 days of delivery:
- 📧 Email: support@nexofest.com
- 📞 Phone: +91 9061136616
- Provide your order number and reason for return.
5. Additional Information
- Items eligible for return must not be used or altered in any way.
- Certain products (digital downloads, gift cards) cannot be returned.
- We reserve the right to refuse returns that do not meet these conditions.
If you have any questions, let us know contact-us